Suncorp New Zealand
HQ
Auckland, New Zealand
NZ Employees
700
Industry
general insurance
Open Positions
1
NZ Presence
Headquarters at 48 Shortland Street, Auckland CBD. Operates as one of New Zealand's leading general insurers through brands like Vero Insurance and AA Insurance, with nationwide presence.
AI Focus Areas
AI Maturity Evidence
Group level over 100 AI/ML models in production including NZ operations; hiring Senior Data Scientists; recent tech expo showcasing Salesforce, Genesys, Agentic AI; CIO Craig Lauchlan discussing agentic AI and digital transformation; investments in GenAI use cases for summarisation and automation.
Transformation Opportunities
| Area | Opportunity | Impact | Complexity |
|---|---|---|---|
| Customer Service | Deploy agentic AI with Genesys and Salesforce for real-time agent assist, call summarisation, and hyper-personalised virtual assistants. | high | moderate |
| Claims Processing | AI-powered automation for claims triage, fraud detection, and end-to-end processing using ML models. | high | moderate |
| Underwriting | AI-driven risk assessment and dynamic pricing using customer data and predictive analytics. | high | complex |
| Operations | Automate manual workflows in policy admin and back-office with GenAI tools. | medium | simple |
Decision Makers
Jimmy Higgins
Chief Executive Officer
Leads overall strategy including operational transformation and tech adoption.
Craig Lauchlan
Executive General Manager, NZ Technology
Directly responsible for technology roadmap, AI initiatives, agentic AI, and digital transformation.
Andrew MacFarlane
Chief Financial Officer
Oversees budgets for large-scale tech and AI investments.
Tech Stack Signals
Competitive Landscape
Competitors including IAG New Zealand, Tower Ltd, and FMG are adopting AI for claims, pricing, and customer service. Industry pressure high due to climate risks, affordability challenges, and need for efficiency in NZ insurance market.
AIA Fit Assessment
- --High budget signals with $419M FY25 profit and enterprise scale
- --Scaling AI maturity but active hiring for integrations indicates need for external expertise
- --Clear transformation opportunities in core insurance processes amid competitive pressure
Hiring Signals
Total Roles
20
Remote
No
Levels
mid, senior
Skills Sought
Company Timeline
First tracked from job listings
Open Positions (1)
| Title | Location | Salary | Tags |
|---|---|---|---|
Salesforce & Genesys Business Product Owner | Auckland, Auckland, New Zealand | - | - |
Title Salesforce & Genesys Business Product Owner Location Auckland, Auckland, New Zealand Posted 0 days ago | |||
Engagement Angle
Your recent push into agentic AI and platform modernisation with Salesforce/Genesys presents a prime opportunity to accelerate AI-native claims automation and customer personalization workflows.
Recommended AIA Service
Process Automation Sprint