PIC Insurance Brokers
HQ
East Tamaki, Auckland, New Zealand
NZ Employees
51-200
Industry
insurance brokerage
NZ Presence
Headquartered in East Tamaki, Auckland with offices in Rosedale (Auckland), Pukekohe (Auckland), Cambridge (Waikato), Papamoa Beach (Bay of Plenty), and Timaru (Canterbury). 100% NZ-owned and operated.
AI Focus Areas
AI Maturity Evidence
Actively hiring first Business Process Automation Specialist to modernize workflows and introduce AI for efficiency. Sponsoring LawFest 2026 (LegalTech/AI event). No evidence of deployed AI tools or systems.
Transformation Opportunities
| Area | Opportunity | Impact | Complexity |
|---|---|---|---|
| Operations | AI-driven claims automation: OCR for document extraction, NLP for assessment, and workflow routing to specialists. | high | moderate |
| Sales & Broking | Intelligent quoting engine using AI to compare policies across insurers and recommend optimal coverage. | high | complex |
| Customer Service | AI chatbots and virtual agents for policy inquiries, renewals, and basic advice. | medium | simple |
| Data Analytics | Predictive analytics for client risk profiling and personalized insurance recommendations. | high | complex |
| Internal Admin | RPA and AI for automating approvals, reporting, and compliance checks. | medium | simple |
Decision Makers
Kristen Garner
Chief Executive Officer
New CEO (Nov 2024), family successor overseeing strategic modernization including automation initiatives.
Graeme Edwards
Chief Operating Officer
New COO (Jan 2025) with ops background, key for implementing process automation and AI workflows.
John Chandler
Chief Commercial and Client Officer
Oversees commercial ops where AI quoting and analytics would have high impact.
Tech Stack Signals
Competitive Landscape
NZ brokers/insurers adopting AI for claims, quoting, and service (e.g., CBN, Allianz trends). PIC's LawFest sponsorship shows awareness of tech pressure to avoid competitive lag.
AIA Fit Assessment
- --NZ SME in 'exploring' AI maturity with explicit hiring for automation
- --Medium budget signals via exec hires and revenue est.
- --High-impact opps in core broker processes (claims, quoting)
- --Recent leadership changes open to transformation
- --No internal AI capability evident
Hiring Signals
Total Roles
4
Remote
No
Levels
specialist, mid-level, senior
Skills Sought
Company Timeline
Company incorporated
Kristen Garner appointed CEO
Graeme Edwards appointed COO
Multiple roles posted including Automation Specialist
Engagement Angle
Congrats on hiring your first Business Process Automation Specialist – AIA can fast-track your digitization with insurance-specific AI automations for claims and quoting, unlocking $500K+ in efficiency.
Recommended AIA Service
Process Automation Sprint